Return and refund policy

At Hair Trends, customer satisfaction is our priority. Please read our Return and Refund Policy carefully before making a purchase.

1. Returns Policy

Due to the nature of our products, we maintain strict return guidelines to ensure hygiene and quality.

We only accept returns if:

• You received a defective, damaged, or incorrect item.

• The item is unused, unopened, and in its original packaging.

For hygiene reasons, we do not accept returns on:

• Opened or used hair extensions.

• Customized or special-order items.

• Items purchased on sale or during promotions.

• You must contact us within [Specify timeframe, e.g., 7 days] of receiving your order.

• Email us at [email protected] with your order number and clear photos/videos of the item showing the issue.

• Once we review and approve your request, we will provide return instructions.

• Customers are responsible for the return shipping costs unless the return is due to our error.

Refunds are issued only in the following cases:

• The product is confirmed to be defective, damaged, or incorrect.

• The return is approved, and the item is received in its original condition.

• Once your return is received and inspected, we will notify you of the refund approval status.

• Approved refunds will be processed within [Specify timeframe, e.g., 5-10 business days] and issued to the original payment method.

• Shipping costs are non-refundable unless the return is due to our mistake.

We do not offer direct exchanges. If you need a replacement, you must request a return and place a new order.

Orders cannot be canceled once they are processed and shipped. Please review your order carefully before checkout.

If you haven’t received your refund within the specified time:

1. Check with your bank or payment provider, as processing times vary.

2. If you still have issues, contact us at [email protected].

For return or refund inquiries, reach out to us:

Website: www.hairtrends.co